What service providers are on your network? The list of service providers can be accessed by clicking here.
How much does connecting to the DCCN cost? New connections in serviceable areas currently require a $500 contribution in aid of construction (CIAC) for wired connections and a $450 CIAC for wireless connections. Connections outside of serviceable areas require a 100% CIAC. Each service provider has their own connection process. You must contact the service provider for a complete list of connection fees.
What is the process to get connected to the DCCN? If you are in a serviceable area, getting connected is easy. Simply click the "Get Connected" link on our website and follow the instructions. Once you have selected your service provider and submitted a connection request, the service provider should then:
How long does it take to get connected to the DCCN? The PUD installation typically takes about one week. During periods of heavy installation volume the PUD installation can take longer. The service provider portion varies by provider.
How do I know the status of my connection request? The PUD will contact the service provider when your connection is ready for final service provider installation. Your service provider will inform you when your connection is ready.
I know that fiber is currently NOT available to my home but when will it be available? You can check for serviceable areas by clicking the "Service Area Maps" link. Please check back occasionally to find out the current status. Also, leave your address on our "Get Connected" web page. This helps us know which areas of the County are interested in receiving service.
Does the DCCN also have video and phone service along with the Internet? High speed Internet, phone (VOIP) and video services are available. Contact a service provider for more information.
Why is the DCCN not available at my location? We are working hard to bring high speed communication services to the residents of Douglas County. If service is not currently available in your area please leave your name and address on our "Get Connected" web page. This lets us know which areas of the County are interested in receiving service.
Who do I call if I have problems with my DCCN connection? You should contact your ISP. They have support staff trained to diagnose problems over the phone. If it appears there is a problem with the DCCN, the service provider will contact us and we will take appropriate action.
What areas are currently serviceable in Douglas County?Please check out "Maps & availability" on the DCCN website for the most current information.
I’d like to become a service provider in Douglas County. What does it take to do that? Contact the Douglas County PUD DCCN team at (509) 884-7191.
Can I change service providers? How much does it cost to change providers?Yes, you can change providers. The service costs vary by provider, so you will have to contact a service provider to determine the cost.
The PUD truck has left my house after installing communication equipment-am I ready to go now? Not necessarily, there are a few more steps the PUD may need to do after the hardware has been installed on your home or business. When the installation has been completed the PUD will call the ISP and they will contact you.
I’m building a new home. What should I do to prepare for connection to the DCCN someday? Install a 1” schedule 40 conduit (with wide angle corners) along with your electric conduit. Conduit installation instructions are available at our offices in East Wenatchee and Bridgeport.
I’ve checked with the ISP and I am not currently serviceable. Is there a waiting list I can get on? There is not a waiting list for DCCN connections. Leave your name on our "Get Connected" page. This helps us know which areas of the county are interested in receiving service.
What equipment do I need to connect to the DCCN? Is my computer ready for a broadband connection now? Contact your ISP for specific information and recommendations. You will need at least one network card for each computer. Most computers manufactured since 2005 have the proper equipment for a broadband connection. Douglas PUD also strongly recommends a firewall and up-to-date anti-virus software.
